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Action Plan

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	Our Vision A Professional, Integrated and Valued Team Providing World Class Facilities and Services back to top
	Our Mission Support World Class Education and Research back to top
	Our Values Safety Service Quality Efficiency back to top
	Our Customers Students, Parents, Alumni, and Visitors Staff, Faculty, and Administration Board of Regents back to top
	Key Processes Provide a Safe, Productive, and Nurturing Environment Steward Resources Create Positive Customer Relations Maintain Facilities, Roads, and Grounds Provide Custodial Services Provide Plant Services Produce and Distribute Utilities Provide Architectural, Engineering, and Construction Services Provide Campus Stores Dispose of Campus Waste and Surplus Provide Departmental Financial and Personnel Services Provide Departmental Information Systems and Services Procure, Store, and Distribute Facilities-related Materials back to top
	Provide a Safe, Productive, and Nurturing Work Environment Execute an Integrated Safety Program Conduct a Comprehensive Training Program Recruit and Retain the Best Possible Staff Empower Employees and Encourage Participation in Decision Making Processes Communicate Effectively and Efficiently Throughout the Organization Provide Opportunities for Self Improvement and Advancement back to top
	Stewardship of  Resources Protect the Environment Responsibly Manage Fiscal Resources Efficient Use of Workforce Protect University Equipment and Facilities from Damage Analyze and Forecast Resource Needs Provide Efficient, Effective Services  back to top
	Create Positive Customer Relations Understand Customer Needs - Present and Future Communicate Often and Accurately with customers Encourage Customer Involvement Make their day back to top
	Maintain Facilities, Roads, and Grounds Perform Preventive & Predictive Maintenance Perform Corrective Maintenance Maintain Current Assessment of Facilities and Infrastructure Administer Energy Management Program Maintain Operating and Maintenance Records Maintain and Operate Facilities Automation Systems back to top
	Provide Custodial Services Clean Buildings and Sanitize Restrooms Maintain and Refinish Floors Vacuum and Clean Carpets Secure Buildings Initiate Work Request for Building Repairs Provide Snow Removal Adjacent to Buildings Use and Maintain Equipment Clean Windows Provide Tables, Chairs, and Equipment for Special Events back to top
	Provide Plant Services Provide Fleet Vehicle Transportation Provide Departmental Equipment Pool Maintain and Operate a Fuel Site Maintain and Repair Motorized Vehicles Provide Annual Vehicle Safety Inspections and Emissions Testing Maintain and Operate Temporary Hazardous Waste Facility Provide Relocation Services Operate Heavy Equipment and Trucking Remove Snow and Ice Clean Catch Basins Maintain Street and Parking Lot Surfaces and Markings Sweep Streets Maintain Improved and Unimproved Grounds and Landscapes Install and Maintain Landscape Sprinkler Systems Apply Fertilizer and Herbicides back to top
	Produce and Distribute Utilities Operate the Chilled Water System Produce and Distribute Steam Produce and Distribute Potable Water Produce and Distribute 4160 Volt Electricity Purchase Electricity, Natural Gas, and Fuel Oil Maintain and Repair Utility Systems Provide Utility Locate Services Maintain General Campus Area Lighting Systems Maintain and Repair Snow Melt Installations Produce and Distribute Deionized Water back to top
	Provide Architectural and Engineering, and Construction Services Develop Plans and Specifications for Construction and Renovation Administer Public Works Contracts Monitor Minor Works Projects to Completion Provide Design Services Provide Plant Engineering and Technical Support Maintain Records for University Facilities and Infrastructure Systems Conduct Utilities and Infrastructure Assessment and Planning Support the Major Capital Program Oversee Facility and Program Improvements, Renewals, Replacements, and Alterations Provide Construction Services Maintain Priority System for Capital Projects Provide Feasibility Analysis and Accurate Preliminary Estimates Produce Direct Cost Estimates for Customer Review, Approval, and Funding Provide, Maintain, and Communicate Accurate Project Scope, Cost, and Schedule Perform Project Inspection and Audit for Fiscal Accountability Maintain a Current Minor Capital Renewal Program back to top
	Provide Campus Stores Procure and Distribute Office, General, Laboratory, Chemicals and Gasses, and Molecular Supplies, for WSU Entities Statewide Procure and Distribute Maintenance and Construction Related Materials and Equipment for Pullman Campus Projects Receive, Stage and Deliver University Materials Dispense Materials and Supplies at Stores Negotiate and Maintain Office Supplies Vendor Contract for Stock and Non-Stock Supplies Negotiate and Maintain Laboratory and Molecular Biology Contracts for Stock and Non-Stock Supplies Reconcile and Process Paperwork to Pay Invoices for Purchases Maintain Online "Shopping Cart" Ordering Web Site for Stocked and Non-Stocked Supplies Maintain Online Stores Catalogs Perform Annual Physical Inventory back to top
	Dispose of Campus Waste and Surplus Provide Solid Waste Collection and Disposal for Campus Pick up, Receive, Process and Sell Surplus Materials by Public Auction, Pre-Priced Sales and Online Sales Provide Secure Data Destruction for Campus Departments Including Computer Hard Drives and Paper Documents Collect Campus Recyclable Materials and Process for Sale as Recyclable Commodities Manage the Recycling of Construction Material and Waste Removal of Non-Recyclable Construction Material for WSU Departments and Private Contractors Working on Campus Projects Provide Composting Capabilities for the University's Organic Waste Stream Sell Composted Materials at the Wholesale Level to Local Vendors Provide Bio-Waste Disposal Services to Manage the Medical and Pathological Waste Stream on Campus Including Shipping for Offsite Disposal and Onsite Incineration back to top
	Provide Departmental Financial Services Provide Accurate and Timely Accounting of Expenses and Revenue Perform Monthly Invoicing/Billing Processes Procure Quality and Cost Effective Products in a Timely Manner Develop and Maintain Accrual Tracking Calculate and Monitor Service Center Rates for Self-Sustaining Activities Develop and Produce Financial Reports for Management Monitor and Account for Purchasing Card Transactions Oversee Cash handling and Internal Control Procedures Maintain Minor Capital Accounting System Process Budget Estimates and Confirmations and Monitor Contract Costs for Public Works Contracts Receive and Process Accounting for Work Order Requests Enter Cost Accounting Data for Daily Time Cards, Purchase Orders, Travel Costs and Other Miscellaneous Data back to top
	Provide Departmental Personnel Services Liaison Between Employees and Human Resource Services, Payroll, Benefit Services, Student Employment Office and Center for Human Rights Process Payroll and Human Resource Services Personnel Documents Including Personnel Action Forms, Position Actions, Accident Reports and Student Employment Paperwork Verify and Submit Accurate Staff Payroll Payment Through Positive Pay and PEARS Reporting Create Personnel and Payroll Related Reports for Management Accurately Interpret, Enforce and Explain Personnel and Benefit Policies Monitor and Prepare Documents for Staff Hiring Process Maintain Confidential Employee Records Maintain Facilities Operations Employee Recognition Program back to top
	Provide Departmental Information Systems and Services Provide Virus Protection for All FACOPS Computing Devices Where Appropriate Provide Day-to-Day Technical Support Necessary to Support Facilities Operations Personnel in the Area of Technology and Communications Consult on All Information Technology Related Purchases to Ensure Compatibility and Usability With Existing Information Infrastructure Provide All Computer Software Installations Provide all Computer Hardware Installations and Maintenance Develop and Maintain Computer Applications Maintain and Manage Network Systems Provide Website and Multimedia Development Provide Training to Staff on Various Applications and System Functions Provide Performance Tracking and Other Data Analysis Services Ensure a Secure Information Systems Architecture for Use Provide the Storage and Management of All Corporate Documents and Digital Information Resources. back to top
	Procure, Store, and Distribute Facilities-Related Materials Order and Warehouse Commonly Used Materials Order Materials to Support Construction Projects Research and Order Non-stocked Materials Receive Shipments From Vendors Maintain Purchase Order Files as Required Dispense Materials at Storeroom Counter Label and Store Materials for Construction Projects Deliver Materials to Job Sites as Scheduled Process Sales for All Stocked and Special Ordered Items Process Invoices Against Blanket Requisitions Perform Annual Physical Inventory back to top
	Our Goals Goal #1:  World Class Customer Service Objective 1A:   In conjunction with implementation of Key Performance Indicators establish a customer feedback mechanism for all Departmental Key Processes by December 2007 Objective 1B:   Develop and implement work processes that provide for the ability to schedule and notify clients in advance and execute accordingly 80% of projects managed by Architectural, Engineering and Construction Services by November 2007. Objective 1C:   Modify execution of work performed by Maintenance and Utilities Services to achieve 70% of work requests that are either planned or preventive maintenance by October 2007. Goal #2:  A Work Force That Is Well Informed, Well trained, and Engaged Objective 2A:        Conduct a work climate survey by December 2008. Objective 2B:   Provide employees visibility into key performance indicators and incorporate into performance plans for all supervisors, managers and directors by March 2008. Objective 2C: