Facilities Operations    

Action Plan

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bullet Our Vision
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A Professional, Integrated and Valued Team Providing World Class

Facilities and Services

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bullet Our Mission
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Support World Class Education and Research

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bullet Our Values
bullet Safety
bullet Service
bullet Quality
bullet Efficiency
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bullet Our Customers
bullet Students, Parents, Alumni, and Visitors
bullet Staff, Faculty, and Administration
bullet Board of Regents

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bullet Key Processes
bullet Provide a Safe, Productive, and Nurturing Environment
bullet Steward Resources
bullet Create Positive Customer Relations
bullet Maintain Facilities, Roads, and Grounds
bullet Provide Custodial Services
bullet Provide Plant Services
bullet Produce and Distribute Utilities
bullet Provide Architectural, Engineering, and Construction Services
bullet Provide Campus Stores
bullet Dispose of Campus Waste and Surplus
bullet Provide Departmental Financial and Personnel Services
bullet Provide Departmental Information Systems and Services
bullet Procure, Store, and Distribute Facilities-related Materials

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bullet Provide a Safe, Productive, and Nurturing Work Environment
bullet Execute an Integrated Safety Program
bullet Conduct a Comprehensive Training Program
bullet Recruit and Retain the Best Possible Staff
bullet Empower Employees and Encourage Participation in Decision Making Processes
bullet Communicate Effectively and Efficiently Throughout the Organization
bullet Provide Opportunities for Self Improvement and Advancement

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bullet Stewardship of  Resources
bullet Protect the Environment
bullet Responsibly Manage Fiscal Resources
bullet Efficient Use of Workforce
bullet Protect University Equipment and Facilities from Damage
bullet Analyze and Forecast Resource Needs
bullet Provide Efficient, Effective Services 

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bullet Create Positive Customer Relations
bullet Understand Customer Needs - Present and Future
bullet Communicate Often and Accurately with customers
bullet Encourage Customer Involvement
bullet Make their day

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bullet Maintain Facilities, Roads, and Grounds
bullet Perform Preventive & Predictive Maintenance
bullet Perform Corrective Maintenance
bullet Maintain Current Assessment of Facilities and Infrastructure
bullet Administer Energy Management Program
bullet Maintain Operating and Maintenance Records
bullet Maintain and Operate Facilities Automation Systems

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bullet Provide Custodial Services
bullet Clean Buildings and Sanitize Restrooms
bullet Maintain and Refinish Floors
bullet Vacuum and Clean Carpets
bullet Secure Buildings
bullet Initiate Work Request for Building Repairs
bullet Provide Snow Removal Adjacent to Buildings
bullet Use and Maintain Equipment
bullet Clean Windows
bullet Provide Tables, Chairs, and Equipment for Special Events

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bullet Provide Plant Services
bullet Provide Fleet Vehicle Transportation
bullet Provide Departmental Equipment Pool
bullet Maintain and Operate a Fuel Site
bullet Maintain and Repair Motorized Vehicles
bullet Provide Annual Vehicle Safety Inspections and Emissions Testing
bullet Maintain and Operate Temporary Hazardous Waste Facility
bullet Provide Relocation Services
bullet Operate Heavy Equipment and Trucking
bullet Remove Snow and Ice
bullet Clean Catch Basins
bullet Maintain Street and Parking Lot Surfaces and Markings
bullet Sweep Streets
bullet Maintain Improved and Unimproved Grounds and Landscapes
bullet Install and Maintain Landscape Sprinkler Systems
bullet Apply Fertilizer and Herbicides

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bullet Produce and Distribute Utilities
bullet Operate the Chilled Water System
bullet Produce and Distribute Steam
bullet Produce and Distribute Potable Water
bullet Produce and Distribute 4160 Volt Electricity
bullet Purchase Electricity, Natural Gas, and Fuel Oil
bullet Maintain and Repair Utility Systems
bullet Provide Utility Locate Services
bullet Maintain General Campus Area Lighting Systems
bullet Maintain and Repair Snow Melt Installations
bullet Produce and Distribute Deionized Water

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bullet Provide Architectural and Engineering, and Construction Services
bullet Develop Plans and Specifications for Construction and Renovation
bullet Administer Public Works Contracts
bullet Monitor Minor Works Projects to Completion
bullet Provide Design Services
bullet Provide Plant Engineering and Technical Support
bullet Maintain Records for University Facilities and Infrastructure Systems
bullet Conduct Utilities and Infrastructure Assessment and Planning
bullet Support the Major Capital Program
bullet Oversee Facility and Program Improvements, Renewals, Replacements, and Alterations
bullet Provide Construction Services
bullet Maintain Priority System for Capital Projects
bullet Provide Feasibility Analysis and Accurate Preliminary Estimates
bullet Produce Direct Cost Estimates for Customer Review, Approval, and Funding
bullet Provide, Maintain, and Communicate Accurate Project Scope, Cost, and Schedule
bullet Perform Project Inspection and Audit for Fiscal Accountability
bullet Maintain a Current Minor Capital Renewal Program

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bullet Provide Campus Stores
bullet Procure and Distribute Office, General, Laboratory, Chemicals and Gasses, and Molecular Supplies, for WSU Entities Statewide
bullet Procure and Distribute Maintenance and Construction Related Materials and Equipment for Pullman Campus Projects
bullet Receive, Stage and Deliver University Materials
bullet Dispense Materials and Supplies at Stores
bullet Negotiate and Maintain Office Supplies Vendor Contract for Stock and Non-Stock Supplies
bullet Negotiate and Maintain Laboratory and Molecular Biology Contracts for Stock and Non-Stock Supplies
bullet Reconcile and Process Paperwork to Pay Invoices for Purchases
bullet Maintain Online "Shopping Cart" Ordering Web Site for Stocked and Non-Stocked Supplies
bullet Maintain Online Stores Catalogs
bullet Perform Annual Physical Inventory

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bullet Dispose of Campus Waste and Surplus
bullet Provide Solid Waste Collection and Disposal for Campus
bullet Pick up, Receive, Process and Sell Surplus Materials by Public Auction, Pre-Priced Sales and Online Sales
bullet Provide Secure Data Destruction for Campus Departments Including Computer Hard Drives and Paper Documents
bullet Collect Campus Recyclable Materials and Process for Sale as Recyclable Commodities
bullet Manage the Recycling of Construction Material and Waste Removal of Non-Recyclable Construction Material for WSU Departments and Private Contractors Working on Campus Projects
bullet Provide Composting Capabilities for the University's Organic Waste Stream
bullet Sell Composted Materials at the Wholesale Level to Local Vendors
bullet Provide Bio-Waste Disposal Services to Manage the Medical and Pathological Waste Stream on Campus Including Shipping for Offsite Disposal and Onsite Incineration

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bullet Provide Departmental Financial Services
bullet Provide Accurate and Timely Accounting of Expenses and Revenue
bullet Perform Monthly Invoicing/Billing Processes
bullet Procure Quality and Cost Effective Products in a Timely Manner
bullet Develop and Maintain Accrual Tracking
bullet Calculate and Monitor Service Center Rates for Self-Sustaining Activities
bullet Develop and Produce Financial Reports for Management
bullet Monitor and Account for Purchasing Card Transactions
bullet Oversee Cash handling and Internal Control Procedures
bullet Maintain Minor Capital Accounting System
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Process Budget Estimates and Confirmations and Monitor Contract Costs for Public Works Contracts
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Receive and Process Accounting for Work Order Requests
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Enter Cost Accounting Data for Daily Time Cards, Purchase Orders, Travel Costs and Other Miscellaneous Data

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bullet Provide Departmental Personnel Services
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Liaison Between Employees and Human Resource Services, Payroll,
Benefit Services, Student Employment Office and Center for Human Rights
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Process Payroll and Human Resource Services Personnel Documents
Including Personnel Action Forms, Position Actions, Accident Reports
and Student Employment Paperwork
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Verify and Submit Accurate Staff Payroll Payment Through Positive Pay and PEARS Reporting
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Create Personnel and Payroll Related Reports for Management
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Accurately Interpret, Enforce and Explain Personnel and Benefit Policies
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Monitor and Prepare Documents for Staff Hiring Process
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Maintain Confidential Employee Records
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Maintain Facilities Operations Employee Recognition Program

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bullet Provide Departmental Information Systems and Services
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Provide Virus Protection for All FACOPS Computing Devices Where Appropriate
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Provide Day-to-Day Technical Support Necessary to Support Facilities Operations Personnel in the Area of Technology and Communications
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Consult on All Information Technology Related Purchases to Ensure Compatibility and Usability With Existing Information Infrastructure
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Provide All Computer Software Installations
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Provide all Computer Hardware Installations and Maintenance
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Develop and Maintain Computer Applications
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Maintain and Manage Network Systems
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Provide Website and Multimedia Development
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Provide Training to Staff on Various Applications and System Functions
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Provide Performance Tracking and Other Data Analysis Services
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Ensure a Secure Information Systems Architecture for Use
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Provide the Storage and Management of All Corporate Documents
and Digital Information Resources.

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bullet Our Goals
bullet Goal #1:  Responsible, Efficient, & Effective Use of Available Resources
bullet Objective 1A:
 
Establish tracking mechanisms to capture and report key performance indicators (KPI) focused on efficient, effective and responsible use of available resources by January 2010
bullet Objective 1B:
 
Review organizational structure in light of available resources and business processes and make appropriate organizational structure realignments by December 2009
bullet Objective 1C:
 
Review organization structure and consolidate Facilities Operations facilities and unit locations to facilitate business process workflows by January 2011
bullet Objective 1D :
 
Execute material specification, request, acquisition, receipt, storage and disbursement such that 80% of Dates Needed are achieved by June 2010
bullet Objective 1E :
 
Develop and implement work processes that provide for the ability to schedule and notify clients in advance and execute accordingly 80% of projects managed by AE&C by June 2010
bullet Objective 1F:
 
Modify execution of work performed by Maintenance and Utilities Services to achieve 60% of work requests that are either planned or preventive maintenance by June 2010
bullet Objective 1G:
 
Achieve average productive hours rate (Productive Hours/Paid Hours) of 70% for FacOps employees who submit daily time cards by June 2010
bullet Objective 1H:
 
Achieve average direct labor hours rate (productive Hours/(Productive Hours + Overhead) of 85% for FacOps employees who submit daily time cards by June 2010
bullet Objective 1I:
 
Implement a comprehensive campus initiative by December 2009 to foster a culture of waste minimization and energy/water conservation in student, staff and faculty segments of the campus community
bullet Goal #2:  Effective and Timely Communications With the Campus Community and Departmental Staff
bullet Objective 2A:     
 
Develop and implement a comprehensive campus communication plan to advise the campus community regarding capabilities, limitations and priorities resulting from resource constraints imposed on the department by July 1, 2009
bullet Objective 2B:
 
Communicate to all departmental staff the impact of 2009-11 funding levels in terms of staffing, work priorities, and service levels by June 19, 2009
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Objective 2C:

 
By December 2009 establish and implement a communication protocol that provides feedback to the campus customers regarding the relative priority and expected response time for work requests received by the department

 


Facilities Operations, 100 Dairy Road, Washington State University, Pullman WA 99164, 509-335-9000, Contact Us